This Refund Policy explains the terms under which payments made to Review Ninja Pro ("Service", "Platform", "we", "us", "our"), owned and operated by Deific Digital, are handled. By subscribing to or making any payment on the Platform, you agree to the terms set out in this Policy, in addition to our Terms & Conditions.

All payments made towards any subscription plan (Free Trial upgrade, Starter, Growth, Enterprise, or any add-on) are strictly non-refundable, once processed. This applies regardless of:

• How much of the Service (reviews generated, business locations used, standees claimed) you have actually used
• Change of mind, dissatisfaction, or discontinuation of your business
• Downgrading from a higher plan to a lower one
• Non-usage of the Service during your active billing period

By completing a payment on the Platform, you expressly acknowledge and accept this no-refund policy.

There is currently no option to cancel a subscription mid-cycle. Once a plan is purchased, it remains active for its full paid duration (minimum three months for Starter/Growth plans, or the applicable annual/Enterprise term), and no partial refund is issued for any unused portion of that period. We may introduce a self-serve cancellation option in the future; this Policy will be updated accordingly if and when that happens.

The only exception to our no-refund policy is genuine duplicate or double payment, meaning:

• You were charged more than once for the same subscription plan or billing cycle due to a technical or payment gateway error
• Your account reflects a duplicate transaction for the same order

In such verified cases, we will refund the duplicate (extra) amount charged. This exception does not apply to separate, intentional purchases (e.g., buying two different plans, or renewing after your term ends).

If a payment attempt fails or remains "pending" but an amount is deducted from your bank account, card, or UPI, this amount is automatically reversed and refunded to your original payment method by Razorpay (our payment gateway) within 5–7 business days. No action is required from you in such cases, though you're welcome to contact us if the amount is not reversed within this window.

If you believe you have been charged more than once for the same plan, please contact us with the following details:

• Registered email address / account details
• Payment date(s) and amount(s) charged
• Transaction ID(s) or payment reference number(s), if available

We will verify the transactions with Razorpay and, if confirmed as a genuine duplicate charge, process the refund of the extra amount to your original payment method within a reasonable timeframe.

Payments made under a custom Enterprise plan are also non-refundable, except in the case of a verified duplicate payment as described in Section 04. Any additional refund-related terms specific to an Enterprise agreement, if applicable, will be communicated separately in writing at the time of that agreement.

We may update this Refund Policy from time to time, including if we introduce new cancellation or refund options in the future. The updated Policy will be posted on this page with a revised "Effective Date." Continued use of the Service after such changes constitutes your acceptance of the updated Policy.

For any questions or concerns regarding payments or this Refund Policy, please contact us at deificmonk@gmail.com or visit www.deificmonk.com